1. Purpose of Collecting Personal Information

The website collects certain personal information from users, including: full name, email, phone number, and address, for the following purposes:

• To confirm consultation requests or product transactions from customers;

• To contact and verify customers to ensure their rights and validate information;

Users are responsible for safeguarding their login information and must promptly notify us if any unauthorized access is detected.

2. Scope of Information Use

Personal information is used for:

• Contacting customers to confirm orders and arrange delivery;

• Providing product information, promotions as requested by customers;

• Contacting to support, resolve complaints or disputes (if any);

• Providing information to competent legal authorities upon request in accordance with the law.

3. Retention Period of Information

Personal information will be stored until a request for deletion is made by the customer. In all cases, personal data will be kept absolutely confidential.

4. Parties with Access to Personal Information

Collected personal information will be shared with:

• The website’s management team and technical department;

• Competent authorities when legally required.

5. Information Collection and Management Entity

Company Name: Public Health Network Joint Stock Company – Medcomm
Address: 182 Thai Thinh Street, Lang Ha Ward, Dong Da District, Hanoi
Hotline: 1900 8980 – 0354 848 348 – 0395 319 960
Email: support@medcomm.vn

6. Rights to Access and Edit Personal Information

Customers have the right to:

• Check, update, or request deletion of their personal information by contacting the websi